Our player assistance team is available 24/7 to resolve wallet recharges, game table questions, Taurus agent commissions, and account verification requests.
Support Channels Comparison
| Support Channel | Operating Hours | Response Speed | Recommended For |
| In-App Live Chat | 24 Hours / 7 Days | 1 to 3 Minutes | UTR recharge issues, fast table queries, OTP delays |
| Official Email | Monday to Saturday | 1 to 2 Business Days | Formal account appeals, KYC disputes, VIP agency contracts |
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Official Support Email:
[email protected]
Essential 6-Item Ticket Checklist
To expedite your inquiry and avoid back-and-forth communication, please provide the following 6 details when submitting an email support ticket:
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User ID / Game Account ID: Your unique 6 to 8-digit numeric identifier (found under your profile avatar).
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Registered Mobile Number: The 10-digit Indian mobile number bound to your account.
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12-Digit Banking UTR Number: Required for all deposit queries (found on your PhonePe, Paytm, or GPay receipt).
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Exact Date & Timestamp: The specific time when the transaction or issue occurred.
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Clear Screenshot Evidence: Uncropped receipts showing bank debit confirmation, transaction reference, or error dialogue.
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Device Model & OS Version: Your smartphone model (e.g., Redmi Note 12, Samsung Galaxy M14) and Android version (e.g., Android 12).